Process Auditing Techniques

This class is focused on methods and techniques to conduct successful quality, safety, and environmental process audits for assessment or verification purposes. Internal and external process audits provide very valuable information to management and oversight organizations. Students should have already completed a basic audit training class such as Internal Auditing Basics or be an experienced auditor. The techniques presented in this class can be used by auditors who conduct internal, supplier and certification audits. A section on ISO 9001 has been included because of the standard style changes and management system design approach. The class is not specific to any performance standard; however, ISO 9001 example controls are used for convenience. The Process Auditing Techniques course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, interactive exercises and quizzes. A handy desk reference and QualityWBT Glossary are included in the class as pdf files. Successful completion of the class will result in a certificate for 7 contact hours (0.7 CEUs). The subscription length is 90 days.

Learning Outcomes
Upon the completion of this course, students will be able to:

  • Audit processes
  • Demonstrate knowledge of the characteristics of a process
  • Apply PDCA and ACDP techniques
  • Evaluate adequacy of controls
  • Collect audit evidence
  • Prepare process flow diagrams
  • Use tree diagrams during the audit
  • Apply techniques to identify risk
  • Audit processes that have no procedures or specific requirements
  • Use process audit techniques to support management systems
  • Determine process effectiveness
  • Compose an audit report assessing compliance, controls, risk and process optimization

Technical Requirements

  • Intel Pentium processor/compatible
  • 800x600 resolution color monitor
  • 32 MB of RAM recommended
  • 28.8 kbps modem okay, high speed preferred
  • A browser such as Internet Explorer, Netscape, FireFox
  • Acrobat Reader (free plug-in)
  • Flash/Shockwave Player (free plug-in)
  • Java Script (installed on most computers)

MEET THE INSTRUCTOR:
J.P. Russell is owner of JP Russell and Associates (www.JPR@JP-Russell.com) and Director of Operations for QualityWBT Center for Education (www.QualityWBT.com). Mr. Russell is an ASQ Fellow, an ASQ Certified Quality Auditor, and former RAB QMS Lead Auditor. He is a member of ASQ, Institute of Internal Auditors, Standards Engineering Society, US TAG TC176 and Secretary of TG 9001-9004. Mr. Russell has been a speaker at several national conferences and regional organizational meetings and is an ASQ qualified instructor.

JP is an instructional designer in the areas of auditing, standards, and improvement, has authored over 12 books on process/systems auditing/continual improvement, edited the Quality Audit Handbook 1st and 2nd ed, and the ASQ Auditng Handbook, and is a regular columnist for ASQ's Quality Progress magazine.
Questions? Click here to contact JP.

Course Provder: QualityWBT Center for Education;, Designer:J.P. Russell & Associates

International Association for Continuing Education & Training (IACET) Authorized Provider of CEUs