Basic (Commication) Skills Used in Auditing

The course is designed to provide an understanding of how common (basic) skills are applied by auditors. The skills covered in this class are time management techniques, effective communicating, resolving conflict, and presentation methods. The training may be used for professional development, as a refresher or for preparing for the ASQ Certified Quality Auditor examination. The modular one hour class is taken from lesson 4 of the Auditing (CQA) Fundamentals II class. The class is intended for those interested in conducting system or process audits using any performance standard (ISO 9001, FDA GMPs, HACCP, FAA, QS 9000 and so on). The class duration is rated for one hour and successful completion of the course will result in a certificate for 0.1 CEUs. The subscription length for the class is 90 days.

Learning Outcomes
 Upon the completion of this course, you will be able to:

  • apply techniques to conserve audit time and stay on schedule
  • practice techniques that will prevent conflict
  • evaluate conflict situations and respond
  • implement methods to improve communications
  • assess the best use of communication technology
  • select appropriate method for presenting information

Technical Requirements

  • Windows 95 or higher, NT 4 or later
  • Intel Pentium processor/compatible
  • 800x600 resolution color monitor
  • 32 MB of RAM recommended
  • 28.8 kbps modem okay, high speed preferred
  • A browser such as Internet Explorer, Netscape or FireFox
  • Acrobat Reader (free plug-in)
  • Flash/Shockwave Player (free plug-in)

MEET THE INSTRUCTOR:
J.P. Russell is owner of JP Russell and Associates (www.JPR@JP-Russell.com) and Director of Operations for QualityWBT Center for Education (www.QualityWBT.com). Mr. Russell is an ASQ Fellow, an ASQ Certified Quality Auditor, and former RAB QMS Lead Auditor. He is a member of ASQ, Institute of Internal Auditors, Standards Engineering Society, US TAG TC176 and Secretary of TG 9001-9004. Mr. Russell has been a speaker at several national conferences and regional organizational meetings and is an ASQ qualified instructor.

JP is an instructional designer in the areas of auditing, standards, and improvement, has authored over 12 books on process/systems auditing/continual improvement, edited the Quality Audit Handbook 1st and 2nd ed, and the ASQ Auditng Handbook, and is a regular columnist for ASQ's Quality Progress magazine.
Questions? Click here to contact JP.

Course Developer: J.P. Russell & Associates
Course Provider: QualityWBT Center for Education

Authorized CEU Provider: International Association for Continuing Education & Training (IACET)
Time Allowed to Complete the Course: 90 days