Root Cause Analysis: Solve problems by eliminating causes

The course is designed to be a step-by-step self-paced guided process for identifying root causes of problems. This course will enable participants to solve problems (e.g. by eliminating their causes). The course provides a 10 point methodology from problem definition to implementation of system wide solutions. Root cause analysis works because it eliminates the causes of problems so that they do not recur. The students are provided with many organization tools to analyze systems in order to identify the root causes of problems. The class is intended for the person or team members in an organization interested in or tasked with solving problems and finding root causes. The step-by-step project results in tangible deliverables yet is fun and productive, too. Duke Okes is an ASQ instructor and expert who provided the content for the class. The class is based on his very successful instructor-led class. The Root Cause Analysis (RCA) course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, forms, interactive exercises, and quizzes. A handy desk reference and QualityWBT Glossary are included in the class. The course should take approximately 12 hours to complete. You will earn 1.2 CEUs upon successful completion of the course. The subscription period (access time) is 180 days (plus one free 30-day subscription extension, if needed).

Recommended prerequisite: To get the full benefit of the class we recommend that you be familiar with the 7 Basic QC Tools. A short assessment quiz must be taken before lesson one to help you determine if you may need additional references, training or guide books.

Learning Outcomes
Upon the completion of this course, students will be able to:

  • enhance problem-solving effectiveness using a model for in-depth analysis of problem situations.
  • differentiate between analytical and creative thinking.
  • determine problem solutions using root cause analysis.
  • provide problem-solving support in situations where one is not an expert in the process or technology involved.
  • expand their range of tools available for analysis of problem situations.

Technical Requirements (standard on most systems)

  • Intel Pentium processor/compatible
  • 800x600 resolution color monitor
  • 32 MB of RAM recommended
  • 28.8 kb ps modem okay, high speed preferred
  • A browser such as Internet Explorer, Netscape or FireFox
  • Acrobat Reader (free plug-in)
  • Flash/Shockwave Player (free plug-in)
  • Java script (on most computers)

Duke Okes
consults, trains, writes & speaks on management philosophies and technologies. Since 1985 he has worked with organizations in the U.S., Bermuda, Canada, Caribbean, Europe, and Asia. He is an ASQ Fellow, an ASQ certified manager of quality/organizational excellence, a quality engineer, and quality auditor.  Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. Questions? Click here to contact Duke.

Course Providers: QualityWBT Center for Education, J.P. Russell & Associates

Authorized CEU Provider by:International Association for Continuing Education & Training (IACET)